Payment Process

Softinn payment process flow

Step 1: When a payment is made by your guest.
A Payment is made

After the booking is made online, customer will proceed to make full payment to secure a confirm booking from you.

Step 2: 12% commission will be deducted from the total amount received.
Commission will be deducted

12% commission will be deducted from the total booking amount as a commission for Softinn services. Example: RM100-12% commission = RM 88

Step 3: Softinn system will generate a payment statement twice a month.
Monthly statement

We will compile your statement twice a month and send you the softcopy statement via email. We practice Two Pay-out Per Month, as below:

Monthly Pay-out Cut-off Date
First Half 13th of every month
Second Half 27th of every month

The pay-out will be based on the guest’s check-out date. For those bookings with check-out date ranging from 28th of previous month to 13th of the current month will be included in the First Half pay-out of the month. Whereas, for check-out dates happen between 14th to 27th (both inclusive) of the month will then fall into the Second Half pay-out of the month.

Step 4: The payout settlement will be done automatically by Softinn twice a month.
Your earnings payout

Based on the monthly statement, payment will be made, either by online bank transfer or by cheque, to your designated bank account on your behalf (within 5-7 working days after cut-off date).

Step 5: A payment voucher with the bank transfer reference number or cheque number will be send to your email.
Payment Voucher

A payment voucher (with reference No./cheque No.) will be sent to you after the payment is made.

NOTE: Softinn will not perform rounding adjustment on the total amount.

We will not perform rounding adjustment on the total amount. All transactions are computer calculated.

About the reservation, we count the amount after 28th of the first month and before 27th of the second month. We count based on check out date of the reservation. For example, if one reservation checks in 27th and checks out 28th of the same month, this booking is calculated and included in the next month's monthly statement. The calculation is based on the check out date.

Softinn payout settlement process and cutoff date

Have more questions on payout related matters?

We are happy to help!