What is a cloud hotel management system?
A suite of hospitality software products that hosted on the cloud server instead of in-house server or on-premise software. These products are often web-based and are more scalable than traditional hotel systems.
What products make up hotel management system?
Hotel PMS (front desk reservation system), website design, direct booking engine, channel manager, and more.
What is a hotel PMS?
PMS or property management system, is one of the most important tool required to run a hotel business efficiently. It can be used by the front-desk to perform reservation activities such as room availability management, check-in and out, security deposit record, guest profile and more.
What is a direct booking engine?
Direct booking engine or IBE (Internet booking engine) is mainly used by hotels to receive direct booking via their official hotel website, and able to collect online payment such as credit card and online banking directly and securely. A direct booking engine is usually commission-free, hence, it helps hotels to optimize their revenue by paying less commission to OTAs (online travel agents).
What is a channel manager?
Channel manager is a channel management tool used by hotels to sync their inventory availability and pricing across different booking distribution channels such as OTAs, and direct booking engine. It helps to reduce overbooking issues and time needed for hotelier to update inventory manually in different booking channels.
What is the future of Hotel management system?
The future of hotel business will be open and connected. Hoteliers should enjoy the flexibility to connect hotel system with third party tools to enhance productivity and business operations through automated workflow.
Why cloud management system matters for small hotels?
Being on cloud allows you to access your web-based system anytime, anywhere. It can save on-premise server & software license cost; and able to receive free updates over the time.
How to evaluate a reliable hotel software?
The product should have a regional service team that understand your needs or customer success team that are able to assist you timely. The cloud service should always live to serve the users, for example, Microsoft Azure cloud guarantees 99.99% uptime.