Cloud-based Hotel Management System with

All-in-one solution for the hotel business

Cloud-based Hotel Management System with

All-in-one solution for the hotel business

Make IT Easy for Hotel

We create business predictability for the hotel owners and enable hotel automation through these products
Softinn Property Management System
Property Management System (PMS)

Easy-to-use front desk system that facilitates day-to-day hotel operations

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Softinn Channel Manager
Hotel Channel Manager

Sync reservation, room rates and availability with OTAs (e.g., Agoda, Airbnb etc.)

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Softinn Booking Engine
Hotel Direct Booking Engine

Get more direct bookings. Commissions free. Local payment gateways

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Softinn Content Management
Hotel Website Content Management

User-friendly website content management system built for hotelier

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Softinn Kiosk
Hotel Kiosk

Self-servicing hotel check-in, check-out and walk-in guest reservation

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Softinn in 5 minutes

Why Softinn?

User friendly solutions provided by Softinn
User-Friendly Solutions

Check out our customer reviews; most of them said so. Don't believe it? Get a free trial. Onboard and train new staff within a day with a self-paced video guide. 200+ video guides available. OR book your slot to join the free monthly group training offered by Softinn.

Forward-thinking solutions provided by Softinn
Forward-Thinking Solutions

We've made many first. For example, we're the first to enable API connection for the boutique hotel.
We're the first in Malaysia to be approached by Google and connected with the Google Hotel Booking Link.

Excellent support and reliable customer service
Excellent Support & Reliable

We’re hosting your account on Microsoft Azure. The cost is higher BUT we rather make less money than compromising your data and the reliability.
Are we providing an excellent support? Try us to find out.

More than 1,278 hotels in the Asia Pacific use Softinn

  • Hotel Seri Malaysia
  • Alun Retreat Pulau Pangkor
  • Embun Luxury Villa
  • GM Hotel
  • MUO Boutique Hotel
  • Barokah Hill Resort
  • Sandalwood Hotel
  • Ming Garden
  • Raia Hotel
  • Zecon Hotel
  • Sugeh Hill Resort
  • Quayside Hotel
  • DnF Hotel Seremban
  • Felda Residence Resort and Hotels
  • FHStay Jakarta, Indonesia
  • Glamping Alam Warison Resort
  • Hotel 7 Suria Kota Kinabalu
  • Le-Shore Hotel Selangor
  • Hotel Sixty3 Sabah
  • Hulu Tamu Eco Resort
  • Kaizen Hotel Melaka
  • Maryami Sufi Resort
  • Monocolo Boutique Hotel
  • Pangkor Bus Container Resort
  • Orchard Wellness Resort
  • Treasure and Suite Hotel Melaka
  • T-Villa Phuket
  • Zaques Hotel

Trusted by over 1,278 hotels & resorts in Asia Pacific

We care about your user-experience too, like how you care about guest experience.


Satisfied with the product. I'm a daily Softinn user (as a front office assistant).

Easy to navigate through, responsive and easy to catch up with the system.


They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward.

Constantly update & innovate new features of their software.


For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.

Ying Shing

Easy to use software with affordable price.

Easy to use, cloud-based system, attentive customer service.

Liow W

No more double bookings with Softinn PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.

Chun Szen

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue.

Its easy to use. Fully cloud based. Reasonably priced.

Frequently Asked Questions

What is a cloud hotel management system?

A suite of hospitality software products that hosted on the cloud server instead of in-house server or on-premise software. These products are often web-based and are more scalable than traditional hotel systems.

What products make up hotel management system?

Hotel PMS (front desk reservation system), channel manager, hotel booking engine, hotel kiosk, hotel website, accounting system and more.

What is a hotel PMS?

PMS, the property management system, is one of the essential tools required to run a hotel business efficiently. The front desk can use it to perform reservation activities such as check-in and out, manage room availability, record payments and security deposits, update the guest profile and more.

What is a direct booking engine?

Direct booking engine or IBE (Internet booking engine) is mainly used by hotels to receive direct booking via their official hotel website, and able to collect online payment such as credit card and online banking directly and securely. A direct booking engine is usually commission-free, hence, it helps hotels to optimize their revenue by paying less commission to OTAs (online travel agents).

What is a channel manager?

Channel manager is a channel management tool used by hotels to sync their inventory availability and pricing across different booking distribution channels such as OTAs, and direct booking engine. It helps to reduce overbooking issues and time needed for hotelier to update inventory manually in different booking channels.

What is the future of Hotel management system?

The future of hotel business will be open and connected. Hoteliers should enjoy the flexibility to connect hotel system with third party tools to enhance productivity and business operations through automated workflow.

Why cloud management system matters for small hotels?

Being on cloud allows you to access your web-based system anytime, anywhere. It can save on-premise server & software license cost; and able to receive free updates over the time.

How to evaluate a reliable hotel software?

The product should have a regional service team that understand your needs or customer success team that are able to assist you timely. The cloud service should always live to serve the users, for example, Microsoft Azure cloud guarantees 99.99% uptime.