Hotel Property Management System

Easy-to-use front desk system that facilitates day-to-day hotel operations

Start a Free Trial
Hotel Property Management System

Digitize Your Hotel Operations

Softinn PMS will be your sidekick in the hotel operation both when you're in the office and out-of-the-office.
Guest Folio

User-friendly guest folio. Outstanding payment at-a-glance. Click to WhatsApp Guest. Click to send e-invoice and e-receipt. Support sub-folios. Transfer balance between folios.

Group Reservation

Create group reservation. Quick link to perform group check-in / out. Track advanced payment. Transfer folio charges. Generate group invoice.

Housekeeping

Housekeeper login. To-do list. Room status flag. Priority flag. Inspection. Track cleaning time by room. Track cleaning time by the housekeeper. Upload photo of lost & found.

Maintenance

Supervising the physical hotel facilities and increase the lifespan of assets. Maintenance job requests. Job-status flag. Close room for maintenance. Common area tagging. Photo attachment. Remark.

Accounts & Tax

Payment accounts with account code and reference code. Tourism Tax. SST. GST. Alcohol Tax. Heritage fee. Tax-inclusive auto calculation. Filter and export transactions in Excel.

Cashier Collections & Shifts

Shift collection summary report. Shift roster. Activity log for audit trail. Cashier audit trail. Keep track of security deposits and cash. Fraud prevention.

Audit summary
Audit Summary
Shift summary report
Shift Summary
Collection summary report
Collection Summary
Revenue and sales report
Revenue & Sales
Occupancy report
Occupancy
Booking source
Booking Source

Business Reports

Our reports are made to assist you in making informed decisions and to identify areas of improvement.

Product Demo

Hotel Kiosk Integration

Caren demonstrates how to make a new booking and check into a hotel room through the hotel kiosk.

Posting Tax Charges

Posting tax charges to the guest folios automatically. So you do not have to edit each reservation.

Posting Tax Charges

Specially Made For

small hotel chain
Small Hotel Chains

We serve many local branded hotel chains that operate more than five properties.

Discover >>
boutique hotel
Boutique Hotels

Most of our customers are independent boutique hotels and resorts.

Discover >>
airbnb management
Airbnb Management

Some found our PMS useful for their Airbnb Management business.

Discover >>
villas and resorts
Villas & Resorts

Almost 25% of the popular resorts and villas use our solutions.

Discover >>

Pre-Arrival Web Check-in

Do you still remember the last time you have a busload of customers queueing for group check-in?

Offer an airport like pre-arrival web check-in experience to your hotel guest. Ask tour guide to perform pre-arrival check-in. Cut down the queuing time by 65.7%.

Pre-arrival check-in Pre-arrival check-in
User-friendly, environment friendly and team-friendly solution User-friendly, environment friendly and team-friendly solution

User-friendly, Environment-Friendly & Team-Friendly

Softinn PMS is known for being user-friendly. Check out our customer reviews.

On top of that, we're also environment-friendly; the hotel uses e-receipt and e-invoice capabilities to reduce paper usage and printing.

Each employee gets their login (no additional charges), they may access and perform their work (system performance won't be affected by more users). Onboard new staffs within a day using the self-paced video guides.

Trainer friendly solution Trainer friendly solution

Trainer-friendly

Onboard and train new staff within a day with a self-paced video guide. 200+ video guides available and still growing. OR book your slot to join the free monthly group training offered by Softinn.

Future Proof with API

With the Open API, you get the freedom to create and innovate. Invite 3rd party apps to support your operation, distributions or guest experiences by connecting to the API.

Future proof with API Future proof with API

Our Clients Said

Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

Cheryn T.

Director

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue.

Chun Szen L.

Director

No more double bookings with Softin PMS and channel manager! That's relieved.

Liow W.

Manager

Level up your guest experience with Softinn Hybrid Kiosk.

A genuinely convenient self check-in journey.

Softinn PMS works best with Channel Manager

Manage your channel manager without leaving your favourite hotel PMS. Seamless integrations with our own channel manager (Softinn Channel Manager) and 3rd party channel managers (e.g. SiteMinder, Staah, etc.)
Softinn Product Management System
Property Management System (PMS)

A cloud-based hotel PMS system for small hotel chains, boutique hotels and resorts.

Softinn Hotel Channel Manager
Softinn Channel Manager

An affordable channel manager add-on to Softinn PMS. Sync the reservations, price and allotment with 40 plus OTAs (e.g. Booking.com, Agoda, Airbnb, etc.)

Siteminder Hotel Channel Manager
Siteminder Channel Manager

An affordable channel manager add-on to Softinn PMS. Sync the reservations, price and allotment with 40 plus OTAs (e.g. Booking.com, Agoda, Airbnb, etc.)

Staah Hotel Channel Manager
Staah Channel Manager

An affordable channel manager add-on to Softinn PMS. Sync the reservations, price and allotment with 40 plus OTAs (e.g. Booking.com, Agoda, Airbnb, etc.)

Reduce Operating Expenses using a Self-Service Kiosk

Imagine removing your front office and then replace it with a self-service kiosk - a machine that works 24/7, assisting guest check-ins/outs and serve the walk-in guests.
Softinn Product Management System
Property Management System (PMS)

A cloud-based hotel PMS system for small hotel chains, boutique hotels and resorts.

Softinn Self Check-in Kiosk
Self-service Kiosk

Kiosk that works 24/7, assisting guest check-ins/outs and serve the walk-in guests.

One-click to Collect Guest Payments from Your PMS

Collect and track the guest payments as easily as a click of a button. Seamless payment experience for your hotel guests.
iPay88
eGHL
Doku
Midtrans
PayPal
Billplz

Integrated Solutions

One plus one is more than two. Find out list of integrated solutions to extend our PMS.
Siteminder Hotel Channel Manager
Staah Hotel Channel Manager
Intego Hotel Door Lock
Orbita Hotel Door Lock
Vendfun Hotel Kiosk
Level Hotel Door Lock

Softinn Hotel PMS

Softinn PMS is designed to simplify and automate all operations for modern hoteliers and their guests

General FAQs

What is a hotel PMS?

PMS, the property management system, is one of the essential tools required to run a hotel business efficiently. The front desk can use it to perform reservation activities such as check-in and out, manage room availability, record payments and security deposits, update the guest profile and more.

Do you want to get a hotel PMS trial?
How to pick a good channel manager?

A good channel manager is one that is user-friendly and easy for you to use. It must be connected to all your sales channels. Accuracy of inventory update is another thing to take into consideration.

It should also be seamlessly integrated with the PMS that you're using. Other than Softinn Channel Manager, Softinn PMS is also integrated with SiteMinder's channel manager.

Does hotel PMS has integration with accounting software?

Yes. Softinn PMS integrates with Q3Financial (auto-sync). Our PMS exports transactions in CSV format if you're using accounting software that supports CSV import (semi-auto).

Can I use Softinn PMS if I lose my internet connection?

Yes and No.

Yes, you can still issue a room key using our app.

No, you can't access the PMS because it requires the internet. However, if your mobile phone has internet access, you can still use it; our PMS is mobile-friendly.

Does hotel PMS has integration with my hotel door lock?

Yes. Softinn PMS integrates with famous door lock brands like Intego, Orbita, Mifare, Jensberg, etc. You can find the complete list of integrated hardware on our integration page.

Join an Online Product Tour

Sit back and watch a live demo of the Hotel PMS with other hoteliers.
(20 to 30 minutes online session)