Yay! We're the merit winner of APICTA 2022
24.5% of the Best Resorts & Villas
in Malaysia use Softinn
Best Resort Management System in Town. Full Stop.
We create business predictability for the resort owners and enable automation through these products
Keep Track of the Money and Check-in with PMS
Work on the business, not in the business. Keep track of the guest reservations, check-ins, payments and housekeeping. Digitize the operation so it runs smoothly even when you are not around.
Solution To:
Kiss Goodbye to "Overbooking" with Channel Manager
Overbooking is a nightmare. Want to sell online but not ready to confirm any booking instantly? Turn on Softinn's "approval-based" booking system to save your day. OR, use our channel manager that integrates with OTAs (e.g. Booking.com, Agoda, Airbnb etc.).
Solution To:
Take Bookings with Booking Engine
You're busy, and yet your phone keeps ringing. Booking inquiries come in at any time of the day - while you're working, having lunch, and taking a nap. Your customers demand your instant reply via phone call, WhatsApp message, email, etc. Here's the solution.
Solution To:
A CMS Website, You Control
There's no rule on how you run your villa & resort. So, why limit how you present it to the world? Show the beautiful sight of your resort to the world the way you want it. Update the latest photos and promotions on your resort website; no programming skill required. Mobile-friendly.
Solution To:
Hotel Kiosk Makes Your Hotel Queue-free
Softinn's Hotel Kiosk reduces your reliance on front desk staff by providing guests with a smooth, 24/7 check-in and check-out experience—cutting labor costs, boosting efficiency, and keeping operations running even during staff shortages. Run an unmanned hotel.
Solution To:
3 Steps to Start Taking Bookings
"Un-dos-tres", you're ready for booking. If you spend hours answering booking inquiries, try this and thank us later.
Our fastest time from sign-up to first booking: 8.5 hours.
Start receiving bookings today; try it!
01
Register
Register an account
02
Add photos and price
Upload photos and set the selling price
03
Share It!
Share the booking link
How It Works
Add it to your Facebook Page, set an auto-reply with your booking engine link, or WhatsApp the booking link to prospects. Collect Payment for the Bookings.
Integrated Payment Gateways
Accept payments on any device or channel and increase your conversion rates now
Our Product Perks
Approval-based Booking & Instant Booking
Whether you're ready to sell instantly or you prefer the approval process, we have you covered.
Instant booking allows your customers to book online; the booking is created in your calendar automatically and payment is collected.
In the approval-based booking mode, you get to review and approve each booking request before its guest makes the payment.
Automate Booking Modification amid COVID
Speed up the departure process. Whether it's a late checkout or a last-minute bill adjustment, your staff can handle it with ease—and so can your guests via kiosk or mobile.
COVID cases are unpredictable. Are movement controls and guest requests to postpone trips driving you nuts?
- Digitize your cancellation policy with Softinn
- Allow your guest to file for a booking cancellation or a booking modification request online (no phone calls required)
- Automate penalty calculation and refund
Want to keep the booking and the revenue? Issue a cash voucher using our voucher system so your guest may re-book when travel is allowed.
Be Systematic with PMS
A centralized system to automate your front desk operations. Enhance check-in and check-out capabilities, at the same time increase your employees' productivity:
- Manage reservations, check-ins and check-outs in one place
- Track room status and housekeeping in real time
- Record payments and generate reports automatically
Partnered with Google to Boost Up Hotel's Revenue
Softinn is the only Malaysia-registered integration partner chosen by Google for the Google Free Booking Links program. What will you get if you join us?
- Increase direct bookings via Google Maps and Google Hotels
- Reach a global audience
- Increase your hotel website traffic
Display your hotel's best rate with a zero-commission booking engine.
It is Proven and Reliable
Excellent solutions that deliver the best results
Embun Luxury Villas
80%
Total booking sales made on the website. Reduce paid commission to OTAs.
Maryami Sufi Wellness Spa Resort
104
Bookings generated from the website within 8 hours and 83% converted to paid.
Sky Water Villas
20K
Worth of booking sales on the first day of using Softinn Booking Engine.
The Dusun
73%
Bookings are made directly via Softinn, reducing reliance on OTAs.
More Than 1,078 Hotels Use Softinn
2025
Bookings GMV
16M
2025
Kiosk Usage
58K
Daily
Direct Bookings
43K
Daily
Check-Ins/Outs
12K
Daily
Concurrent Users
375
Connected to
148 OTAs
Check Out Which Resorts & Luxury Villas Use Our Products
Learn how high-end properties use Softinn to balance efficiency, service, and luxury
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The Dusun
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Sugeh Resort
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Sky Resort Timbun Mata
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Seri Chendana Resort
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Jed's Island Resort
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Bonda Valley
Level up your guest experience with Softinn Hybrid Kiosk.
A genuinely convenient self check-in journey.
What Our Clients Say
Hotel Manager
Parkland Hotel Cameron Highlands
Pleased with the service provided by Jee Shen and team. Very professional and open to feedback and always provides solutions for our self check-in kiosk.
Resort Owner
Alun Retreat
Using the Softinn System is very convenient for the resort in handling guest check-ins and check-outs. It's easy to use and simple to learn for first-time users. Highly recommended!
Hotel Assistant Manager
The Great Hotel Ipoh
This software has greatly reduced the workload for the HR department and helped resolve issues more efficiently. The management team also responds in a timely manner. It would be even better if there were a mobile app available.
Benedict L
Web Developer for a Hotel
Softinn has made managing my hotel bookings so much easier! The user interface is intuitive, and the overall experience has been seamless. Highly recommended for anyone in the hospitality industry.
Hotel Manager
Sura Inn Hotel
Softinn definitely helps save time and makes work easier for the whole operational team — from Front Office and Housekeeping to Management, Auditors etc.
Hotel Manager
D&F Boutique Hotel
Softinn is simple, reliable, and designed with hoteliers in mind. It makes daily operations easier and helps improve both efficiency and the guest experience.
Hotel Manager
Parkland Hotel Cameron Highlands
Since using Softinn together with integration of self-serve kiosk, we are able to take up the management of other hotels thus improving revenue and guest satisfaction.
Hotel Director
D&F Boutique Hotel
They provide the basic software hoteliers need. It's easy for front office staff to use and pretty straightforward. Another thing would be the simple website template which gives us a platform to provide more info to the public & another channel. They also constantly update & innovate new features of their software.
Hotel Manager
Harvinton Mansion Genting Highlands
We've been using this system for our first hotel and the experience has been excellent — it's modern, user-friendly, and has made our daily operations so much smoother. The support team is always responsive and helpful whenever we need them. Because of the positive results, we decided to also implement it in our second hotel. Managing both hotels with the same platform has saved us a lot of time and given us better visibility across properties. Highly recommended!
Read Our Customer Success Stories
Real stories, real results
Front Office Manager of Embun Luxury Villa
Embun Luxury Villas is a new local luxury villa located roughly a 45-minute drive away from Kuala Lumpur. Named after the owner's mother, inspired by her own travels around the globe and driven by her desire to create a haven of tranquillity, what started out as a personal project for the family is now a popular luxury villa in Malaysia. Located on a hill and surrounded by nature, it is a great place for one to escape the hustle and bustle of city life, to really rest and relax.
Maryam Sufi
Manager of Bonda Valley
Maryami Sufi Wellness Spa Resort, also known as Bonda Valley, is owned by Bonda Rozita, one of Malaysia's best-known businesswomen. Located at Batang Kali, the resort comes with two different types of accommodations which are Rumah Hutan and Rumah Sungai. Inspired by the owner, the resort's concept follows traditional Malay houses, which represent the beauty and wisdom of traditional architecture. Bonda Valley is a great choice for anyone who wishes for the best trip with nature.
Solutions For Every Role In Your Hotel
Admin & Owner
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Manager
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Front Desk
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Housekeeping
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Finance
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Marketing & Sales
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